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What happened: I've been trying to cancel my membership. I haven't been there in a year and you guys are still taking my money.
What happened: I haven’t been going to planet fitness gym in months last night it decided to charge my card of ** dollars.I needed that money for bills.
What happened: Hi I had a planet fitness subscription about a month or so ago and I canceled it because I couldn’t afford all the fees and stuff, when I canceled my subscription nobody told me I had $*** owed to PF and I still got charged again today after I canceled my membership if possible can I please have a refund I just got paid this week and now I only have $*.** to live on for this week. Thanks!
What happened: I was trying to do something, and ran into a problem.
What happened: This morning, I was charged $** from planet fitness. Never have been charged this much the whole time being a memeber here!! I am pissed!!! I just want my $** and then I’m cancelling!!!!
What happened: The problem: I canceled my membership and I still got charged
What happened: I cancelled with planet fitness a ways back. And have not used their services since and just received a **.** charge. I would like a refund
To contact the Planet Fitness customer service by phone, you can follow these steps:
Look up the phone number of the Planet Fitness customer service. The phone number is listed on planetfitness.com. Or check out the Planet Fitness phone number page on WorthEPenny.
Dial the Planet Fitness phone number 844-880-7180.
Hours: 24 hours, 7 days
Best time to call: 10:45am
Wait for an answer: Once the call is connected, wait for a Planet Fitness representative to answer on the other end.
Average wait time: 3m
Identify yourself and state your reason for calling the Planet Fitness representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from Planet Fitness to help them assist you.
Ask for assistance: Ask the Planet Fitness representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
Follow any instructions given: If Planet Fitness needs additional information from you or provides any instructions, follow them carefully.
Thank the Planet Fitness representative: After you have received the assistance you need, thank the Planet Fitness representative for their time and help.
To get to a real person as quickly as possible when calling Planet Fitness, you can follow these steps:
Dial the Planet Fitness customer service phone number 844-880-7180, which can be found on the Planet Fitness website or in your order confirmation email form Planet Fitness. Or check out the Planet Fitness phone number page on WorthEPenny.
When the automated voice prompts begin, do not press any buttons or provide any information about Planet Fitness. This may trigger the automated system to provide you with pre-recorded responses and options.
After a few seconds of silence, the system should give you the option to speak with a live Planet Fitness representative. This may be presented as an option like "speak to a representative" or "customer service".
Press the correct button when prompted by the automated system to speak with a Planet Fitness representative.
If the system still doesn’t connect you to a Planet Fitness representative, stay on the line without pressing any keys. Planet Fitness will eventually transfer you to a live person.
If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from Planet Fitness.
Once you reach a live person, explain your issue and provide any relevant information about your Planet Fitness order. The Planet Fitness representative will work with you to resolve your issue as quickly as possible.
Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the Planet Fitness website. This may allow you to connect with a Planet Fitness representative more quickly and efficiently than calling.
When calling Planet Fitness customer service, here are some best practices to ensure a smooth and efficient experience:
Have your Planet Fitness account information ready before calling. This will help expedite your request.
Make sure you have a stable and quiet environment to communicate with the Planet Fitness representative without any disruptions or background noise.
Be polite and respectful to the Planet Fitness representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on Planet Fitness.
Clearly explain the issue you are facing and provide any relevant information or details that can help the Planet Fitness representative address your concern.
If the initial Planet Fitness representative is unable to resolve your issue, politely ask to speak with a supervisor from Planet Fitness or escalate the issue to a higher level of authority.
Take notes during the call, including the Planet Fitness representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
If necessary, follow up with Planet Fitness after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling Planet Fitness customer service.
If you are unhappy with your call to Planet Fitness customer service, there are several options you can try:
Call again: Try calling Planet Fitness customer service again and speak to a different Planet Fitness representative. Sometimes a different Planet Fitness representative may have a different approach to resolve your issue more effectively.
Escalate the issue: If you are not satisfied with the response provided by the Planet Fitness representative, you can ask to speak with a supervisor from Planet Fitness or escalate the issue to a higher level of authority.
Provide feedback: After the call, Planet Fitness may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to Planet Fitness customer service through other channels, such as email or chat. You can also explore the Planet Fitness Help Center, which offers articles and resources that may help you troubleshoot your issue.
Consider other options: If you are still not satisfied with Planet Fitness service, you may want to consider other options such as returning the product you bought on Planet Fitness or filing a complaint with a consumer protection agency.
No, Planet Fitness hasn’t provided any live chat service currently. While live chat support is not currently available, Planet Fitness offers a range of other customer support channels that customers can use to get assistance. For example, customers can contact Planet Fitness customer service by phone, email, or social media. Phone support is available during 24 hours, 7 days, and customers can expect a prompt response from a Planet Fitness representative. Email support may take longer to receive a response, but it is a useful option for customers who do not need immediate assistance. Social media channels such as Twitter and Facebook are also great options for reaching out to the customer support team of Planet Fitness.
You can contact Planet Fitness via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact Planet Fitness via social media:
Log in to your social media account (e.g. Twitter, Facebook, Instagram).
Search for Planet Fitness official social media accounts, which are typically verified with a blue checkmark.
Once you find the official account of Planet Fitness, click on the "Message" or"Send Message" button.
Type your message and explain your issue or inquiry about Planet Fitness. Be as specific and detailed as possible, and provide any relevant order information.
Wait for a response from the Planet Fitness social media team.
Please note that the social media accounts of Planet Fitness are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact Planet Fitness for certain issues. For urgent or complex issues, it's recommended to contact Planet Fitness customer service via phone or chat for more personalized assistance.
Yes, to contact the Planet Fitness customer support by email, follow these steps:
Go to planetfitness.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
Look for an email address on the page.
Copy the email address provided by Planet Fitness and open up your email client. Create a new email and paste the email address into the "To" field.
In the subject line of the email, provide a brief summary of your issue or question about your Planet Fitness order. For example, "Return Inquiry" or "Product Question".
In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your Planet Fitness order number or username.
Once you have completed the email, click send. You should receive a response from the Planet Fitness customer support team within a few business days.
To put it simply, WorthEPenny is an independent third-party website that is not related to Planet Fitness. WorthEPenny provides free tools and resources to assist customers in reaching Planet Fitness customer service more efficiently, such as the Planet Fitness phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Planet Fitness, as well as forums where Planet Fitness customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including Planet Fitness, it is not associated with or endorsed by Planet Fitness.
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Please note that WorthEPenny is not related in any way to the Planet Fitness official app or the Planet Fitness company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of Planet Fitness trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: Planet Fitness. All references by WorthEPenny to third-party trademarks like Planet Fitness are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.